Frequently Asked Questions

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At Complete Billing Solutions, we specialise in a wide range of billing and administrative services tailored specifically for anaesthetists. Our services include:

• Registration with medical aids and hospitals
• Patient data capturing
• Diagnosis and procedural coding
• Claim submission (electronic and manual)
• Payment follow-up
• Recovery of outstanding amounts
• Reconciliation of remittances and private/gap cover accounts
• Month-end reports and schedules
• Medical aid motivations
• Processing Injury on Duty (IOD) claims
• Handling SANDF and RMA claims
• Full administration support

Our goal is to alleviate the administrative burden, allowing you to concentrate on what you do best in patient care.

We use a streamlined electronic claim submission process to ensure your claims are submitted accurately and promptly. Our team tracks the status of each claim, identifies potential issues, and follows up with medical aids or other payers to resolve them quickly. We also handle manual submissions when required, ensuring no claim is delayed.

Our team meticulously captures all the relevant personal, medical, and procedural details necessary for billing and claim submissions. This ensures that your billing is accurate and minimises the risk of claim rejections due to incomplete or incorrect information, giving you peace of mind.

We take a proactive approach in following up on all outstanding payments. By monitoring claim statuses and engaging directly with medical aids, gap cover providers, and patients if necessary, we ensure that all claims are processed, payments are made in full, and any unpaid amounts are recovered as quickly as possible, giving you confidence in the financial stability of your practice.

Our month-end reports provide you with a comprehensive overview of your practice’s financial health. These reports detail all submitted claims, payments received, outstanding amounts, and reconciliation details. They help you monitor the performance of your billing processes, identify trends, and ensure that your practice remains financially stable.

Yes. If a medical aid requires a motivation letter for a specific procedure or treatment, our team will prepare and submit these letters. We ensure that all relevant medical information is included and the motivation is written clearly to maximise the chances of approval.

SANDF claims involve specific administrative procedures. Our team ensures that all necessary documentation is gathered, claims are submitted on time, and payments are received promptly. We manage the process from start to finish, including any necessary follow-ups with the SANDF to ensure your practice receives full payment.

RMA (Rand Mutual Assurance) claims cover workers injured on duty and require careful documentation and adherence to strict guidelines. Our team manages the full claims process, including gathering necessary medical reports, submitting the claim, and ensuring that payments are received as efficiently as possible.

What sets Complete Billing Solutions apart is our exclusive focus on anaesthetists and our unwavering commitment to providing both administrative and clinical support. We surpass standard billing services by offering specialised services for SANDF and RMA claims, injury claims, and handling medical aid motivations. Our proactive approach and dedication to maximising your revenue and minimising costs ensures that you receive outstanding, tailored service.

By ensuring that claims are submitted accurately and promptly, following up on payments, and recovering outstanding amounts, Complete Billing Solutions helps to stabilise your cash flow. Our reconciliation processes ensure that all payments are recorded and accounted for, while our month-end reports keep you informed about your financial status. All of this reduces payment delays and improves your practice’s financial health.

You can contact us via our website, phone, or email. Our support team is available to answer any billing-related queries and provide assistance with claim submissions, follow-ups, and more. Whether you have a specific query or need general support, we are here to help.